A Ordered items are shipped within 1 business day of payment confirmation. For overseas purchases, delivery will be completed within 3 to 5 business days from the date of shipment. (Delivery period may vary depending on recipient's region. Receive assistance from a NeoGenesis through Product Inquiry )

A NeoGenesis products are shipped to every country in the world. For detailed information, reach us through Product Inquiry or e-mail us at info@neogenesis.co.kr.

A No. All NeoGenesis products may be purchased with any of the following currency: KRW(₩), USD($), EUR(€), CNY(¥).
If you wish to purchase with any other currency, leave a question through Product Inquiry or e-mail us at info@neogenesis.co.kr to receive detailed information.

A You may purchase through telegraphic transfer(T/T) or PayPal (due to PayPal’s service fees, additional fees may occur).

A Inquire about your product of interest through Product Inquiry page or contact us at info@neogenesis.co.kr to receive assistance from a NeoGenesis member.

A For customer convenience, NeoGenesis offers service in 5 languages; Korean, English, Chinese, Arabic, and Russian.
With 5 teams, each dedicated to a region, customers can receive service in the language of their choice.