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BUSINESS AREA
INQUIRIES
GLOBAL NETWORK
INQUIRIES info@neogenesis.co.kr
FREQUENTLY ASKED QUESTIONS
For detailed information, please contact us through the “Product Inquiry” page.
  • Q

    When can I receive my order?

    A Ordered items are shipped within 1 business day of payment confirmation. For overseas purchases, delivery will be completed within 3 to 5 business days from the date of shipment. (Delivery period may vary depending on recipient's region. Receive assistance from a NeoGenesis through Product Inquiry )
  • Q

    Do you ship to (my country)?

    A NeoGenesis products are shipped to every country in the world. For detailed information, reach us through Product Inquiry or e-mail us at info@neogenesis.co.kr.
  • Q

    Do I have to pay in KRW(₩)?

    A No. All NeoGenesis products may be purchased with any of the following currency: KRW(₩), USD($), EUR(€), CNY(¥).
    If you wish to purchase with any other currency, leave a question through Product Inquiry or e-mail us at info@neogenesis.co.kr to receive detailed information.
  • Q

    How do I make my payment?

    A You may purchase through telegraphic transfer(T/T) or PayPal (due to PayPal’s service fees, additional fees may occur).
  • Q

    I want to make a purchase.

    A Inquire about your product of interest through Product Inquiry page or contact us at info@neogenesis.co.kr to receive assistance from a NeoGenesis member.
  • Q

    I can’t speak English/Korean. Can I order?

    A For customer convenience, NeoGenesis offers service in 5 languages; Korean, English, Chinese, Arabic, and Russian.
    With 5 teams, each dedicated to a region, customers can receive service in the language of their choice.
COMPANY INFO
NeoGenesis Co., Ltd. CEO Yongpil Kim
Address #302 E&C Dream Tower, 146, Seonyu-ro, Yeongdeungpo-gu, Seoul, South Korea (07255)
Business Number 264-81-32217 Tel +82 2-583-1348
Fax +82 2-2038-0848 Email info@neogenesis.co.kr

Copyright ⓒ 2022 NeoGenesis Co., Ltd. All Rights Reserved.
CS CENTER
+82 2-583-1348 FAX : +82 2-2038-0848
- Operating Hours: 09:30~18:30 KST Weekdays / Closed on weekends & public holidays